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All ticketsCategory: WordPress GeneralUploading panoramic video issue
Alex asked 1 year ago

Hoping someone can help.
I am trying to upload various videos, panoramic and standard but I keep getting the message…
Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.
I have varied resolution, frame rate, compression all to no avail.
The movies are H264 – MPEG-4 AVC (part 10) (avc1)
I have tried 50fps and 25fps
I have tried resolutions 2048×1024, 1024×512
File sizes from 79MB to 414MB
all fail
Can anyone help please.

9 Answers
Alex answered 11 months ago

Also changed the following lines in php.ini file
Restarted the server and still got the same result
Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.

max_execution_time = 5000
max_input_time = 5000
memory_limit = 1000M
post_max_size = 750M
upload_max_filesize = 750M

The mp4 file I am uploading is 416MB

alex answered 11 months ago

However, despite restarting the server, also shutting down PHP and starting it back up again the settings shown in site health/settings do not change from 32 MB.

Farshid Chowdhury Staff answered 11 months ago

Hi Alex,

Your Upload max filesize 32M & PHP post max size 32M. The file your are trying to upload is 416MB. So server is not allowing to upload this file.

Restarting server will not solve this issue. You have to increase the “max filesize” & “post max size”.

If you are comfortable with server level coding then follow these steps.
https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Or you can simply knock your server support. They will solve this within a minute.

Let us know if you need help with the WP VR plugin.
Regards

Alex answered 11 months ago

Hi Farshid
I have altered the settings in the PHP.ini file path as described above.
I shall try the other methods in the article and get back to you.