All ticketsCategory: TechnicalUnwanted additional white bands/blocks with crosses.
Unwanted additional white bands/blocks with crosses. 1Marjoline van der Jagt asked 2 months ago

Hi there,
Love your tool and the way it is developing.
Unfortunately, right now I have an issue with unwanted white bands and block on the front-end of the tour. I am including two images to show you what I mean. Can you tell me how to get rid of these unwanted extra’s?
Kind regards, Marjoline
Shows the problem in the initial screen.
Show the issue in the full screen view

10 Answers
Unwanted additional white bands/blocks with crosses. 2C S Sultan Staff answered 2 months ago

Hi Marjoline,
This seems like a styling issue either due to a conflict with the theme or a plugin.

Please provide the link to the page where you added this tour.

Or give a screenshot of the console errors on the page?
Follow these steps to do so:

>>Right click on your webpage. You should find an option called “Inspect” or “Inspect Elements” (Use the Chrome browser to get this option).
See Image: https://jmp.sh/ajNCIL5

>>You get an extended window popping up.
See Image: https://jmp.sh/GEYpHS1

>>It will have a menu called “Console”. Click on that and it should show you if there are any errors.
See Image: https://jmp.sh/ihU0SQO

>>Take a screenshot and send it to us.

We might find some answers from these errors. Thanks.

Unwanted additional white bands/blocks with crosses. 1Marjoline van der Jagt answered 2 months ago

Hi, and thanks for the speedy reply.
The URL is: https://www.sundancers.eu/uncategorized/musicon-tour/
And the requested image is below.
Does this help?
Kind regards,
Marjoline
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Unwanted additional white bands/blocks with crosses. 1Marjoline van der Jagt answered 2 months ago

Just in addition to the above, I tested out with some basic WordPress theme\’s to see if it is only my bought Werkstatt theme causing the problem. I found the phenomenon also comes back in the standard WordPress theme TwentySixteen, see the image below. I hope this helps to home in on the problem and to find the solution. Kind regards, Marjoline.
Unwanted additional white bands/blocks with crosses. 6

Unwanted additional white bands/blocks with crosses. 2C S Sultan Staff answered 2 months ago

Hi Marjoline,
Can you give us the list of active plugins you are using? Right now?

Unwanted additional white bands/blocks with crosses. 1Marjoline van der Jagt answered 2 months ago

Below are the active plugins, guys.
Cheers,
Marjoline
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