Marjoline van der Jagt asked 6 months ago
Hi there,
Love your tool and the way it is developing.
Unfortunately, right now I have an issue with unwanted white bands and block on the front-end of the tour. I am including two images to show you what I mean. Can you tell me how to get rid of these unwanted extra’s?
Kind regards, Marjoline
C S Sultan Staff answered 6 months ago
Hi Marjoline,
This seems like a styling issue either due to a conflict with the theme or a plugin.
Please provide the link to the page where you added this tour.
Or give a screenshot of the console errors on the page?
Follow these steps to do so:
>>Right click on your webpage. You should find an option called “Inspect” or “Inspect Elements” (Use the Chrome browser to get this option).
See Image: https://jmp.sh/ajNCIL5
>>You get an extended window popping up.
See Image: https://jmp.sh/GEYpHS1
>>It will have a menu called “Console”. Click on that and it should show you if there are any errors.
See Image: https://jmp.sh/ihU0SQO
>>Take a screenshot and send it to us.
We might find some answers from these errors. Thanks.
Marjoline van der Jagt answered 6 months ago
Hi, and thanks for the speedy reply.
The URL is: https://www.sundancers.eu/uncategorized/musicon-tour/
And the requested image is below.
Does this help?
Kind regards,
Marjoline
Marjoline van der Jagt answered 6 months ago
Just in addition to the above, I tested out with some basic WordPress theme\’s to see if it is only my bought Werkstatt theme causing the problem. I found the phenomenon also comes back in the standard WordPress theme TwentySixteen, see the image below. I hope this helps to home in on the problem and to find the solution. Kind regards, Marjoline.
C S Sultan Staff answered 6 months ago
Hi Marjoline,
Can you give us the list of active plugins you are using? Right now?
