All ticketsCategory: TechnicalUnable to update plugin
Stacie Benefield asked 10 months ago

I keep getting this error when I try to update: Update failed: Download failed. Unauthorized
Here is my license key:  645767bcf1238e819d35cb7c97f5edb4

1 Answers
Rafi Staff answered 10 months ago

Hello Stacie,

Well, did you activate your license on your staging site or on the testing site before?

If you have activated your license on any staging site before, the possibility is, the license is currently registered under that staging site.

If you are still facing this issue, then just give us the URL of your live site, we’ll set the license for your live site.

For further support, can you please send us an e-mail at or knock us on the live chat, and then we can give you faster support.

We are in the process of deprecating the public support thread so the replies here are limited.

Thank you.