All ticketsCategory: TechnicalTrouble accessing files for previews
Nic asked 2 years ago

I get the prompt “The file xxxxxxxx.jpg could not be accessed” when I attempt to preview my tour. Have tried different files and no luck.

Thanks –

1 Answers
C S Sultan Staff answered 2 years ago

Hi Nic, this error shows up when you are running a website under “HTTPS” (secured with SSL certificate) whereas your image link is under “HTTP” (unsecured).

To solve this issue, go to your WordPress Dashboard > Settings > General. Here make sure you have “https” added to both “WordPress Address (URL)” and “Site Address (URL)”. That’s it. Your virtual tour will load with no issues.

Let me know if you face any further issues.