All ticketsCategory: Technicalplugin-not-working-with-wp-bakery-plugin-on-porto-theme
Daniel asked 2 years ago

Hello, i bough the feed generator for woocommerce. I\’m running Porto Theme and the theme needs a plugin in order to work WPBakery Page Builder (6.0.5) When the plugin is active i cant disable the builder for the custom post product-feed and it breaks the javascript execution at the page to manage the generation of the feeds. Uncaught TypeError: Cannot read property \’getRelatedTab\’ of undefined at HTMLDocument.changeHandler (vc-tabs.min.js?ver=6.0.5:10) at HTMLDocument.dispatch (jquery.js?ver=1.12.4-wp:3) at HTMLDocument.r.handle (jquery.js?ver=1.12.4-wp:3) at Object.trigger (jquery.js?ver=1.12.4-wp:3) at Object.a.event.trigger (jquery-migrate.min.js?ver=1.4.1:2) at HTMLDivElement. (jquery.js?ver=1.12.4-wp:3) at Function.each (jquery.js?ver=1.12.4-wp:2) at a.fn.init.each (jquery.js?ver=1.12.4-wp:2) at a.fn.init.trigger (jquery.js?ver=1.12.4-wp:3) at a.fn.init.$.fn. [as hide] (cmb2-conditionals.js?ver=1.0.4:11) Thanks in advance

4 Answers
C S Sultan Staff answered 2 years ago

Hi, we are looking into this ASAP.


C S Sultan Staff answered 2 years ago

Hi, if you are using WP Bakery, then

1. go to Dashboard > WP Bakery Page Builder > Role Manager (See image)

2. Here, for Post Types, make sure the product-feed option is not enabled.

3. Scroll down to find all the other roles. (See image)

4. For every role, click on it, and under Post types, make sure the product-feed option is not enabled.

Let me know if this solves the issue. Thanks.

Alihoska Hernandez answered 2 years ago

Hello, i’ve exactly done that but issue still persist.
I cant find at your page any link to unsubcribe from the automatic renewal payments which i see  unacceptable not having a clear option to do it.

C S Sultan Staff answered 2 years ago

Hi, sorry, you are still facing issues.

​Now, we do know that our plugin is completely compatible with WP Bakery.

​So we believe the plugin is conflicting with some other plugin. 

​However, to get a fast solution, it’s best if one of our developers to take a look directly.

​If you can give us a temporary access, then I can have one of my developers take a look and give you a quick solution.

​You may e-mail us the temporary access to and we will solve the issue ASAP.