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All ticketsGoogle Product Ratings
Jana asked 10 months ago

Does this plugin optimize our product ratings feed? We have a notification that we have a “Low Match” Product Feeds rating:

I’m happy to inform you that your ratings feed was successfully integrated into our system. However, the feed performance is currently very low. This problem appears when we are not able to match the submitted rating to the corresponding products. In order to be able to match your ratings we would like to ask you to take the following actions:

Add additional GTIN or MPN (Manufacturer Part Numbers)/brand information to your ratings feed. Please follow this link (https://developers.google.com/product-review-feeds/#skus) for more information on how to modify the feed further, or visit our Help Center article (https://support.google.com/merchants/answer/160161?hl=en-GB) if you like to learn more about strong product identifiers. If you have your own registered brand, please do also include your SKUs as MPN together with your own brand name for each submitted review.

Ensure that the submitted identifiers in the ratings feed are the same identifiers that you have submitted within your Shopping Ads Feed.

1 Answers
Jahir Chowdhury Staff answered 10 months ago

Hi, can you give us the link to your shopping feed? Thanks.

Jahir Chowdhury Staff replied 10 months ago

Hi, can you give us the link of your ratings feed too?

So we can compare the feeds to find an issue.

Jahir Chowdhury Staff replied 10 months ago

Hi, sorry for the late reply.

We looked into the issue and it will be better if a developer can have a look into it.

Can you give us a temporary admin access to your site, so one of our developers can have a better look and find a solution?

You can send us the login information at [email protected]

Thanks.